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Implementations Manager

ABOUT THE ROLE

Street Digital is seeking an Implementations Manager to own the client onboarding experience; from contract signing through successful launch and beyond. You will be the primary point of contact for new clients, coordinating across internal teams to configure accounts, integrate platforms, and ensure every launch meets our quality standards.

This role blends client communication, technical setup, quality assurance, and ongoing support. It's a strong fit for someone who is detail-oriented, organized, and genuinely motivated by helping clients get maximum value from our services and proprietary reporting software.

PRIMARY OBJECTIVE

Own the full onboarding lifecycle from contract to launch and handoff. Serve as the primary client contact throughout implementation, execute account setup across multiple platforms, and ensure every launch clears quality standards before transitioning to Account Management.

CORE RESPONSIBILITIES

Onboarding & Client Communication Manage the end-to-end onboarding process, keeping new accounts on schedule and clients informed at every step. You will answer questions, deliver milestone updates, and build client confidence through the transition—coordinating with Account Management and Finance to confirm all requirements are met before launch.

Platform Configuration & Account Setup Execute technical setup for new accounts, including:

  • Creating and configuring ad platform accounts (Google Ads, Meta Ads, call tracking, geofencing, and others)
  • Setting up platform integrations and conversion tracking
  • Provisioning user access across dashboards and reporting tools
  • Validating that all data flows are working correctly You will develop deep familiarity with each platform's setup process and be able to resolve common integration issues independently.

Quality Assurance & Data Validation Run thorough QA checks on all platform integrations and data flows to ensure client reporting is accurate from day one. Identify and resolve discrepancies before handoff, and maintain data integrity across all client records.

Reporting & Dashboard Setup Configure performance dashboards and reporting cadences tailored to each client's needs. Set up automated report scheduling, ensure clients have clear visibility into their performance at launch, and document reporting specifications for Account Management continuity.

Software Support & Troubleshooting Provide responsive technical support to clients during and after onboarding. Answer platform questions, troubleshoot configuration issues, resolve access problems, and escalate complex issues to the appropriate team. Client support is a core part of this role.

KEY DELIVERABLES

• New client accounts fully configured and tested within agreed timelines • User provisioning across all platforms completed before launch • Performance dashboards and automated reporting live at launch • Launch QA completed with zero critical issues at handoff • Comprehensive client handoff documentation delivered to Account Management • All onboarding communications completed on time with no dropped threads • Timely, thorough responses to client support requests

QUALIFICATIONS

Required

  • 1–3 years of experience in client onboarding, implementation, account setup, or customer-
  • facing operations
  • Familiarity with property management software integrations (Entrata, RealPage OneSite,
  • Yardi)
  • Hands-on experience with digital marketing platforms such as Google Ads, Meta Ads
  • Manager, or Google Analytics
  • Strong written and verbal communication skills; comfortable with both technical and non-
  • technical stakeholders
  • Exceptional attention to detail and a track record of catching errors before they become problems
  • Ability to manage multiple projects and shifting priorities simultaneously Preferred
  • Experience with CRM platforms (Zoho, Salesforce, HubSpot, or similar)
  • Background in multifamily operations or marketing
  • Experience with call tracking, attribution modeling, or conversion analytics
  • Comfort with technical troubleshooting and creative problem-solving
  • Genuine interest in client support and building long-term client relationships

TEAM & REPORTING STRUCTURE

You will report to the Director of Operations and work closely with:

  • Account Management — client handoff and ongoing relationship ownership
  • Finance — invoicing and billing coordination
  • Technical teams — platform configuration support and escalations